If yours is a local electrical business, you probably know that your services are always in demand. Customers may have requirements at odd hours, and ensuring your business is accessible and available is critical for success. That said, having a traditional front desk assistant is often not enough. Receptionists work for fixed hours, and when the front desk isn’t open, you are likely to lose business. A live receptionist for elecricians works as a perfect alternative. This comprehensive guide will discuss what it means and what you can expect.
What is a live receptionist?
Also called an AI receptionist or voice agent, a live receptionist is a computer program that answers calls for your business. You may have encountered AI voice agents when calling an airline or a local hotel. Unlike a human receptionist, a live receptionist is available around the clock. It can answer calls 24/7, ensuring every caller is attended promptly within seconds. Typically, AI voice agents are propelled by advanced natural language processing, machine learning, and other tech, such as speech synthesis.
Why consider an AI voice agent for an electrical business?
Electricians are often required for emergency repairs and timely services. Customers are impatient when things don’t move fast, and there is no room to miss a call. Missed calls directly translate into missed business opportunities. Also, you never know whether the caller is an existing client or a potential lead, and capturing the information accurately can help improve operations. A live or AI receptionist resolves all concerns by ensuring availability. AI is constantly improving, and you can further decide to tweak or modify your scripts to offer better responses for each call.
Do you still need human receptionists?
Yes, you will need someone who can offer natural support and resolve customer issues when AI cannot answer. That’s the precise reason many electrical businesses have an AI receptionist as the first responder, while the front desk assistants handle calls that are forwarded for further review.
Features at a glance
Different live or AI receptionists offer different features. Some are designed to just answer and record calls, while others are more advanced and even offer a live chat platform. You can also integrate the program with other software tools, such as QuickBooks. You can track bookings, determine whether a customer has made payments, and where you stand with the current info. Many AI models offer flexible ways to update the knowledge base and add more things to the messaging hub. You can even take customer feedback and automate many of the marketing tasks.
Onboarding process explained
Depending on the service provider, starting with an AI receptionist doesn’t take much time. As long as you have scripts ready along with standard responses and answers, you can start using AI to answer calls. The pricing depends on what features you get, and most companies have flexible packages that are every month. Early pricing deals usually include a fixed call duration, after which you will be charged according to tiers.
Transform how you deal with customers
Acquiring new customers always takes more time and effort than serving existing ones. With a live receptionist, you are assured of answering each call and offering a response. Happy customers are likely to promote your business, write good reviews, and recommend your services, and that eventually means more new customers.
If you haven’t considered using an AI receptionist yet, it is time to schedule that demo. Don’t shy away from asking questions when it comes to retaining control of AI responses. The right service provider will further ensure your electrical business has complete support.